Who We Are and What This Covers

Bellarex operates from 40 Tout Ankh Amoun, AR Riyadah, Sidi Gaber, Alexandria Governorate, Egypt. We specialize in mobile app support and updates – keeping your applications running smoothly and staying current with technology changes. This policy covers any personal information we collect when you interact with our services, website, or contact us about potential projects.

When we say "personal information," we mean anything that identifies you as an individual. Could be your name, email address, phone number, or business details. We're being specific here because vague definitions don't help anyone understand what's actually happening with their data.

Information We Collect

Different situations call for different information. Here's what we typically collect and why:

Information You Give Us Directly

• Contact details – Your name, email, phone number, and business address when you reach out through our contact form or email us directly
• Business information – Company name, industry type, and project details when discussing potential mobile app support needs
• Technical specifications – Details about your existing mobile applications, platforms used, and current challenges you're facing
• Communication records – Emails, messages, and notes from our conversations about your project requirements
• Payment information – Billing addresses and payment details when you become a client (though we use secure third-party processors for actual card details)

Information Collected Automatically

Our website collects some technical information automatically. This is pretty standard stuff that most websites gather:

• IP addresses and general location data (country and city level, not your exact address)
• Browser type and device information – helps us make sure the site works properly on your setup
• Pages visited and time spent on our site – tells us what information people actually find useful
• Referral sources – how you found us in the first place

How We Use Your Information

We're not in the business of hoarding data. Everything we collect serves a specific purpose related to providing mobile app support services. Here's the breakdown:

We won't use your information for purposes beyond what's listed here without getting your explicit permission first. No surprise marketing campaigns or selling your data to third parties – that's not how we operate.

Data Sharing and Disclosure

We're selective about who sees your information. Most of the time, it stays within Bellarex. But there are situations where we need to share certain details:

Service Providers We Work With

Running a modern IT service business means working with specialized partners. These companies help us deliver services but only get access to information necessary for their specific role:

• Payment processors handling secure transactions
• Cloud hosting providers storing our systems and data
• Email service providers managing our communications
• Analytics tools helping us understand website performance

All these partners are contractually required to protect your information and can't use it for their own purposes. We vet them carefully and only work with companies that take security seriously.

Legal Requirements

Sometimes Egyptian law requires us to disclose information to authorities. This might happen if there's a valid legal request, court order, or government investigation. We'll only share what's legally required and will inform you when possible unless prohibited by law.

Business Transfers

If Bellarex gets acquired or merges with another company, your information would transfer to the new entity. We'd notify you before this happens and explain any changes to how your data gets handled.

Your Rights and Control

This is your data. You have specific rights regarding how we handle it, and we respect those rights. Here's what you can do:

1. Access your information – Request a copy of all personal data we hold about you. We'll provide this in a readable format within 30 days.
2. Correct inaccuracies – If something's wrong or outdated, let us know and we'll fix it promptly.
3. Delete your data – Request deletion of your personal information. We'll comply unless we have legitimate legal reasons to retain certain records.
4. Restrict processing – Ask us to limit how we use your information in specific circumstances.
5. Object to processing – You can object to certain uses of your data, particularly for marketing purposes.
6. Data portability – Get your information in a format that lets you transfer it to another service provider.
7. Withdraw consent – If we're processing data based on your consent, you can withdraw that consent anytime.

To exercise any of these rights, contact us at contact@bellarex.info or call +20952286474. We'll need to verify your identity before processing requests – standard security practice to prevent unauthorized access.

Data Security Measures

Protecting your information isn't just about following regulations – it's fundamental to earning your trust. We implement multiple layers of security:

Technical Safeguards

• Encryption for data transmission using industry-standard protocols
• Secure servers with regular security patches and updates
• Firewalls and intrusion detection systems monitoring for threats
• Regular security audits and vulnerability assessments
• Encrypted backups stored in secure locations

Administrative Safeguards

• Access controls limiting who can view personal information
• Employee training on data protection and privacy practices
• Confidentiality agreements with all staff and contractors
• Incident response procedures if security issues arise

No system is completely immune to security risks. If we experience a data breach affecting your personal information, we'll notify you promptly and explain what happened, what information was involved, and what steps we're taking to address the situation.

Data Retention and Deletion

We don't keep your information forever. Our retention practices balance business needs with privacy principles:

Active Client Data

While you're an active client, we maintain your information to provide ongoing mobile app support services. This includes project files, communication history, and technical documentation needed to support your applications effectively.

Post-Project Retention

After a project ends, we typically retain relevant information for five years. This serves several purposes – handling potential questions about past work, maintaining business records for accounting, and complying with Egyptian legal requirements for business documentation.

Inquiry and Contact Data

If you contact us but don't become a client, we keep your inquiry details for two years. This helps us respond if you reach out again and provides context for future conversations. After two years, we delete this information unless you've specifically asked us to keep you updated about our services.

Automated Deletion

We use automated systems to flag data that's reached its retention period. Our team reviews these flags quarterly and securely deletes information that no longer needs retention. You can always request earlier deletion by contacting us directly.

International Data Transfers

Our primary operations are in Egypt, but some of our service providers operate internationally. This means your information might be processed or stored outside Egypt, particularly when using cloud services or international payment processors.

When we transfer data internationally, we ensure adequate protection through several mechanisms:

• Working only with providers that maintain strong data protection standards
• Using contractual clauses that require equivalent protection regardless of location
• Implementing encryption for data transfers across borders
• Regular audits of international partners' security practices

If you have concerns about international data transfers, contact us. We can discuss specific safeguards relevant to your situation.

Children's Privacy

Our services target businesses, not children. We don't knowingly collect information from anyone under 18 years old. If we discover we've inadvertently collected such information, we delete it immediately. If you believe we have information about a minor, please contact us right away at contact@bellarex.info.

Changes to This Policy

Privacy practices evolve. Technology changes, regulations update, and business needs shift. When we modify this policy, we'll update the "Last Updated" date at the top and notify you if changes significantly affect how we handle your information.

For minor updates – clarifying language or adding examples – we'll post the revised policy on our website. For substantial changes affecting your rights or how we use your data, we'll send direct notification via email to current and recent clients.

We recommend checking this policy periodically, especially if you're a long-term client. Understanding current practices helps you make informed decisions about your data.

Egyptian Law Compliance

Operating in Egypt means following Egyptian regulations regarding data protection and privacy. We comply with the Egyptian Data Protection Law and related regulations governing how businesses handle personal information.

Egyptian law grants you specific rights regarding your personal data. These include access to your information, correction of inaccuracies, and the ability to restrict certain processing activities. We've designed our practices to align with these legal requirements while providing service quality you expect.

If you have questions about how Egyptian law applies to your data or want to exercise your legal rights, we're here to help. Our team can explain relevant regulations and assist with compliance procedures.