Cookie Policy
Last updated: January 2025
At Bellarex, we believe you should know exactly what happens when you visit our site. This policy explains how we use tracking technologies on bellarex.info and what choices you have. We're not trying to hide anything behind legal jargon—just straightforward information about what we track and why.
What Are Cookies Anyway?
Cookies are small text files that websites place on your device. Think of them like digital sticky notes that help websites remember things about your visit. Some stay until you close your browser, others stick around longer.
When you visit bellarex.info, we use these tracking technologies to make sure our mobile app support platform works properly and to understand how people use our services. Nothing sinister—just practical stuff that helps us serve you better.
The Types of Tracking We Use
Essential Cookies
These are the non-negotiable ones. Without them, our platform simply wouldn't function. They handle things like keeping you logged in and remembering your preferences during a session.
We can't give you an option to turn these off because, well, nothing would work. But they don't track your behavior across sites or collect marketing data.
- Session authentication tokens
- Security verification
- Load balancing for server distribution
Functional Cookies
These remember your choices so you don't have to keep telling us the same things. Language preferences, display settings, that sort of thing.
They make your experience smoother but aren't absolutely required. You can disable them, though your experience might feel a bit more repetitive.
- Interface customization settings
- Region and language preferences
- Previous support ticket references
Analytics Cookies
We use these to understand how people interact with our platform. Which features get used most? Where do people get stuck? This data helps us improve our mobile app support services.
The information is aggregated and anonymized. We're looking at patterns, not individual users. But you can opt out if you prefer.
- Page visit duration and navigation paths
- Feature usage statistics
- Error tracking and performance metrics
Performance Cookies
These help us monitor how fast our site loads and responds. If our platform is running slow for users in Alexandria, we need to know about it so we can fix the problem.
They collect technical data about your connection and device capabilities—nothing personal, just diagnostics.
- Page load times and response speeds
- Browser compatibility information
- Network connection quality data
Taking Control of Your Tracking
Most browsers let you manage cookies directly. The process varies slightly depending on what you're using, but the basics are similar everywhere.
Keep in mind that blocking essential cookies will probably break things. But you have full control over the others.
How Long We Keep This Data
Different cookies have different lifespans based on what they do. Session cookies disappear when you close your browser. Others might stick around for months or even a year.
Here's our general approach:
- Essential cookies last only for your active session
- Functional cookies typically expire after 12 months
- Analytics data is anonymized after 90 days and deleted entirely after 24 months
- Performance metrics are aggregated weekly and individual records are purged after 6 months
You can always clear your cookies manually through your browser settings. That wipes everything immediately, though you'll need to log in again and reset your preferences.
Third-Party Services
We work with some external providers for analytics and performance monitoring. These services may set their own cookies when you use our platform.
We carefully select partners who respect privacy and comply with data protection standards. But they have their own policies, so if you want details about how they handle data, you'll need to check their documentation.
We don't sell your data to third parties. Never have, never will. Any data sharing happens solely to make our service work better—hosting providers, security services, that kind of thing.
Changes to This Policy
Technology changes. Our services evolve. Sometimes we need to update how we handle tracking to reflect those changes.
When we make significant updates to this policy, we'll update the date at the top and notify active users. Small clarifications might not get an announcement, but anything substantial will.
Check back occasionally if you want to stay current. Or don't—we're not going to start doing anything weird without telling you first.
Questions or Concerns?
If something about our cookie usage isn't clear, or if you have specific concerns about your privacy, reach out to us directly. We're happy to explain things in more detail.
40 Tout Ankh Amoun, AR Riyadah, Sidi Gaber, Alexandria Governorate, Egypt